Tourism since the very beginning of
life, has fascinated man. Travel and tourism have been important social
activities of human from time immemorial. The desire to explore new places with
in one’s own country or outside and seek a change of environment &
experience has been experienced from ancient times.
The tourism industry get its inspiration
from man’s motivation to travel, in earlier time people travelled to survive
and later to establish trade links with each other . As man evolved and become more
aware, he started travelling to explore the world, domestication of animal
which were used as the mode of transport till the invention of wheels made the travel
easier and faster. A detail of evolution and growth of tourism and hospitality
industry is given in this unit to make understand how tourism and hospitality
leads the seeds of the Hotel industry.
Tourism is one of the world’s most
rapidly growing industries. Much of its growth is due to higher disposable incomes,
increased leisure time and falling costs of travel. With the invention of rail
transport and air transport besides road and sea transport, hotel industry
developed from in to present day hotels, it is the part of the hospitality
industry which is among the oldest commercial activities in the world. It is actually
the integral part of travel and tourism industries which provides a wide range
of travel related services, such as fooding, lodging , mode of transport etc.
This unit has tried to explain the relation between tourism and hotel industries
their evolution and growth till present day situation.
A hospitality industry is continuously
growing and developing so more and more hotels are offering every possible
services to the guest to make him comfortable and enjoying the experience of staying
in the hotel by catering all their needs. With the growing competition, hoteliers
have come up with specialty products or services to target their clientele and develop
a market for themselves. Hotels can be categorized on the basis of star rating,
services they offer, size, their location, target audience, level of services,
duration of guest stay to provide their guest an indication of their profile and
what to expect from them.
With the development of hotel industry several
international chains or group also came into existence a detail of few is given
in this unit.
Hospitality industry is a wider term for
a broad variety of service industry including hotels, restaurants, catering establishments
and many more. This industry is very diverse and global and catering to all the
needs of travel related activity it is expected to be US$3.5 trillion industry
in world economy. Hospitality refers to the relationship between guest and host;
it also refers to being hospitable.
Some define hospitality as “the business of helping people to feel welcome and relaxed and to
enjoy themselves” (Discover Hospitality, 2015, ) Hospitality is
treating people like you would want to treated when you are travelling in other
words it means making a tourist feels totally welcome not only as your guest but
also as the guest of the entire family i.e. family of hotel.
Hospitality can be defined as deliberate, planned and sustained effort
to establish and maintain mutual understanding between an organization and
public i.e. the business of making and keeping friends and promoting an
atmosphere of better understanding the word hospitality is derived from Latin
word “Hospitalitias”. Reception, welcome and in general the treatment of guest or
a stranger in the most friendly manner is hospitality. In most of the countries
all over the world guest is received with a great amount of courtesy and warmth
is provided with entertainment. The basic concept of hospitality is to make the
guest feels that they are always welcome”‘.
Although the basic concept of hospitality has remained the same but
with the passage of time and development of technology and science, the need and
wants of travelers have changed greatly thus providing numerous services and facilities
in terms of accommodation and other basic needs such as food and beverages.
Simply putting, the hospitality industry is the combination of the
accommodation and food and beverage groupings, collectively making
up the largest segment of the industry.
The hospitality industry is a part of a
larger enterprise known as travel and tourism industry. The travel and tourism
industry is a vast group of business with one goal in common : providing
necessary or desired services to travelers. Advances in transportation enabled
more people to travel greater distances at less cost spreading tourism across
the globe. From modest origins, hospitality and tourism rose to become two of
the largest worldwide industries.
of Hospitality Industry
The origin and growth of hospitality industry
is direct outcome of travel and tourism. Warriors or traders were the early
travelers but they did not have hotels to accommodate them. The warriors used
tents but the merchants seeking to trade tools, clothing and livestock, traded
merchandise for lodging. The inns offered little more than a cot or a bench in
the corner of a room or a stable which were unhygienic too. Most of them were
private residences of the local residents that offered temporary residence or
lodging to strangers runed by husband and wife team who provided large halls to
travelers where they were supposed to make their own bed and sleep on the floor
guests used to stayed in large communal rooms where sanitation and privacy were
non-existent. After the establishment of money in 6th century
BC, in keeping was one of the first commercial enterprises and hospitality was
one of the first services for which money was exchanged.
Fig1.1 A caravan of camels