The organization was non – hierarchial and that helped in providing a customer focused serviceHow to make employees with diversity to work on shared valuesHow to make employees work as a team along side competitive environmentHow to implement core values of the culture on policies and systems Applying the 7s model,Strategy – Low cost carrier model/ Low cost leadershipStructure – The company had a non- hierarchial and flat team based structureSystem- the organization was very quick to adopt to new IT systemsShared Values – The company had 5 core values Style – Leadership style of the manager was like a coach and not a bossStaff – The crew was built on team workSkills – The organization was very customer oriented