Objective and ensure recurring customer loyalty. I am

 ObjectiveSeeking a career as a CustomerCare Insurance Specialist with The Hartford. Highly motivated customer servicedriven worker that can utilize my exceptional knowledge of customer care toincrease the satisfied clients and ensure recurring customer loyalty.

I am opento all availability and can be trained and tested in all relevant areas.Education                                            Bachelor of Science                                                      CentralConnecticut State UniversityAccounting   2013 – In ProgressExperienceAssistant Manager Star Nails / Southington CT /2017 – Present·        Maintained dailyrecords for all transactions and generated reports for Store Owner via computerapplications·        Trained Staff onhow to deliver outstanding customer service·        Maintained priceaccuracy of services ·        Answered phonecalls and handled any customer feedback/complaints·        Wrote weeklyschedules for employees based on payroll and availability·        Promoted tomanagement after 8 months based on stellar performance·        Responsible forensuring customer satisfaction and recording feedback Shipping and Receiving Macy’s / Southington CT / October 2015 – February 2016·        Season positionprocessing inventory and recording·        Retrievedcustomer orders and packaged for shipment·        Recorded itemsremoved from inventory in computers·        Accurately filledorders: prepared, wrapped, weighed and loaded items for shipping according topacking slips·        Inspected andreported any defective items to supervisors Customer Care SpecialistFTD Companies / Windsor CT / 2016- 2017·        Seasonal positionprocessing all incoming calls ·        Simultaneouslyused many computer applications to enter client’s information while in callsession·        Providingcustomer care using phone and computer in busy call center environment ·        Responsible forcompleting and managing reports as well as customer follow-up.·        Addressedcustomer queries with the appropriate department  Skills andExpertise·       Call center workexperience                                                                        ·       Microsoft Excel·       Microsoft PowerPoint·       135 WPMtouch-typing·       Excellentcommunication·       Customer Service/ Phone Manner·       QuantitativeAptitude  ·       Striving forExcellence·       Organization +Task Focused·       Microsoft Word                           ·       Computer applications·       Working in a team/ solo·       Customeracquisition / loyalty·       Test and coursestudying·       Highly knowledgablyin math (college minor)·       Creative problemsolving ·       Motivated towardimprovement·       Customersatisfaction / resolution References Willbe furnished upon request      

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