Name: of the audio. Voice recording can also

Name: Gladys Nzita-MakObjective: Propose an IT improvement for a retail storeSelectedretail store: GAMEIT improvementdescription: The IPad is an essential piece of hardware that can be used in retail stores asit allows users to work on the go.

It improves customer service and is a greatportable device staff can benefit in using. The IPad can improve the store asit has great and useful apps that the retail store can use, as well as being ahigh-resolution device that delivers everything is good quality. As it is aportable device it can be carried all around the premises and be used anywhere,and although may cost roughly around £500, it can be efficient in all ways, forexample quickly accessing databases within the retail store, checkingavailability of the products sold in the store.Implicationsof IT improvement on:Cost: As it is such a great piece of hardware, the costs for IPads are usuallyeither under £500 or even over.Inputs and Outputs: When it comes to input and outputs and audio port is available forheadphones/earphones to be plugged into, as well as having a speaker for audiosto be played through. There is a volume switch for users to adjust the level ofthe audio. Voice recording can also be done with an IPad as there is amicrophone available. Staff in this retail store can use the IPad to search upall products such as, games consoles, games and mobile phones that the shopsells, and can be able to inform customers on what type of products they sellor what they have in stock, or simply just let them know what is on sell sothat they can buy those products.

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They can also input data for when an item isout of stock, or to reserve a specific item for a customer. This then resultsin the customer selecting something else to buy, or if the item is reserved forthem they can go over to pay for it.Effect on staff: InGAME, using an IPad could affect a staff member as it is portable, the IPadisn’t heavy so they can use the device and carry it anywhere and could use itas an advantage to carry out simple tasks such as updating databases usingapplications such as Microsoft excel to carry it out. It can also have aneffect on staff as they can rely on the IPad more than being seated at a deskbeing able to access the stores website checking for discounts and updatinginformation on the website whilst on the job wherever they are.They could alsouse the IPad to give feedback to customers if a customer were to approach them asking the staff member anyquestions, saving the customer some time as their query has been answered righton the spot. This increases productivity and is also efficient for both thecustomer and the staff member.


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