R/616//5046 Promote communication in care settings
1.1 Identify different reasons why people communicate.
To share ideas and information, to express their needs, to reassure, express feelings, to socialize, to ask questions, share experience’s, give instruction, to share opinions and give encouragement.
1.2 Explain how effective communication affects all aspects of your own work.
Residents communicate to express their needs. As a carer I discuss the options and choices available to the person to allow them and informed choice regards to their care.
1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
Because the person listening may not always indicate verbally if they have understood or agree. Observing their body language helps me if they understand or agrees. Observation helps me understand the effectiveness of communication and body language is instinctive and more reliable than verbal communication in many ways.
2.2 Describe the factors to consider when promoting effective communication.
Being a good listener and give the other person time to formulate his/her time to response. Keeping an open mind to new ideas or solutions. Being thoughtful of the tone used and sometimes use humour to reduce stress and anxiety.
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
People from different backgrounds sometime find it hard to communicate maybe because they speak English or from a different country. I think Gestures is most common method to use if you want to communicate and as for different background they use it a lot to express themselves when talking to somebody or explain things. It is important to understand people who do come from different backgrounds may have different ways of communicating.
3.2 Identify barriers of communication.
Sensory impairment, culture, religion, health issues, background noise, emotions, stress, strong accents, specialist communication techniques and prejudice.
3.5 Explain how to use communication skills to manage complex, sensitive, abusive or challenging situations and behaviours.
I will ask the person what they want or how they feel if why is he/she behaving this way, so I can help him/her to calm down and tend what the person want. If the person become anxious and agitated sometimes I will offer them a drink like a cup of tea and biscuits to eat or something that can distract them and can focus a person’s energies elsewhere and prevent them displaying challenging behaviour.
3.6 Explain how to access extra support or services to enable individuals to communicate effectively.
Ways of accessing extra support may include through individual’s family and friends. Also, care plan explains individual’s communication method and what support individual needs establish effective communication. I can also ask my senior carer, nurse or the manager what the individual’s preferred communication method by discussing this with them. There are also number of services that can be accessed to support communication such as: translators, interpreting services and advocacy services.
3.7 Explain the purposes and principles of independent advocacy.
Independent Advocacy is to help people to voice out and have as much control over their own lives.
Standing alongside people who are marginalised in our society and speaking on behalf of people who are unable to do so for themselves. And, offering the person support of what they want or need, or introducing them to others who may be able to help and to help them to know and understand what choices they have and what consequences of these choices might be.
3.8 Explain when to involve an advocate and how to access advocacy service.
When the individual’s find it difficult to speak for themselves. Advocates can help you understand the care and support process, make decisions and to stand up for your rights. They also support you during assessment, support planning and safe guarding. To access advocacy service, you can contact your local council and ask about advocacy services.
4.1 Explain the term ‘confidentiality’.
Confidentiality means not sharing information about the people without their knowledge, agreement and ensuring that written and electronic information cannot be accessed or read by the people who have no reason to see it.
4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns.
Make sure that you have permission to share any sensitive information you may have been told.
If the service user is in harm’s way, suffering abuse or that they could cause harm to another person I need to disclose this information to those who are in position to help. if we disclose confidential information the individual needs to know why we need to share information and that we are obliged to do this. Also, check with your supervisor or senior member of staff before passing on any confidential information.