Emotional term emotional labor to refer to

Emotional LaborStudent’s NameInstitution of LearningEmotional LaborSociologist Arlie Hochschild (1983) coined the termemotional labor to refer to the effort expended when workers alter theiroutward behavior (emotions, verbal cues, body language, and so on) to conformto an ideal specified by their employer.

(Korgen & Korgen & Giraffe,2015).  It is a requirement for mostemployers that workers and co-workers control their emotions in their place ofwork. Teachers, nurses are some of the workers who have to deal with emotionallabor in the workplace.  Emotional laborcan be classified into  deep acting andsurface and surface acting.             Teacherswho have worked in a school for a more extended period can deep act.

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Besides,the teachers holding seniority positions are also able to match their emotionswith the requirements of the job. Deep acting reaches its maximum level amongteachers handling children between six to ten years. However, those dealingwith learners below the age of six have to fake their emotions.Nurses too face a hard time in managing theiremotions in cases where the patient is in pain. Although they also get emotional,they are not required to show their feelings to the patients.  Moreover, they at times face physicalassaults from patients, yet their work ethics needs them to politely respond tothe cases of surface acting in the nursing profession therefore is usually atits maximum level. According to Pierce (2010) the people working at thehuman resource desk frequently receive multiple questions and complaint, andyet they are expected to remain calm and respond nicely to the customer.

Research has shown that when an individual can emotionally act, they are not astired as those who have to fake their feelings to please the customers they areattending.Maxon (n.d.

) suggested that employers can createcounseling sessions at the workplace for the employees to attend in case theirjob becomes stressful (para.18). Also, Maxon (n.d) advised them to can make aflexible work schedule in the organization as well as create telecommutingopportunities (para.17).

                      ReferencesHochshild, A. R. (1983). The ManagedHeart: Commercialization of Human Feeling. Berkley, CA: University ofCalifornia Press. Korgen, K. O., Korgen, J.

 O., , V. (2015). Social issues in the workplace (2nd ed.

) Electronic version. Retrieved from https://content.ashford.eduMaxon, R. (n.d.). Stress in the work place: acostly epidemic.

FDU magazine. Retrieved from http://fdu.edu/newspubs/magazine/99su/stress.

htmlPierce, J. (2010, May 13). Emotional laborstudy at the University of Memphis Video file. Retrieved fromhttps://youtu.be/jOj-0fm79AA  


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