1.1. Kind of Research Methodology used?

Empirical research “is additionally referred to as quantitative research. It refers to a process in terms of which data is collected and analysed. For the sake of completeness, the term “data” is usually used in scientific research for numeric or verbal information that is collected at some point of the research process. Thus, data assist in making sure that a particular process or methodology that is quality proper to investigate the subject matter is followed.”

Qualitative research “is a form of research in which researchers make an analysis of what they see, hear and understand” . “It is aimed at collecting information about a subject matter that investigates something about human conduct that cannot be measured, such as perception, opinions, experiences, and so forth. In general, qualitative research is characterised by means of participatory research, where a researcher performs an active role in the collection, analysis, and interpretation of data.”

However, “quantitative research has to do with collecting information that can be measured and explained in statistical format, for example, the range of cases referred to the sexual offences court, or young people diverted. It is more of a structured form of research due to the fact the whole thing that forms part of the research method (objectives, design, sample and measuring instruments) is programmed” .

1.2. The reason for using such kind of research methodology.

“Generally, any form of research is important when one is searching for an answer to a legal problem. In this context, document based-research is important because of the following:

1.2.1. It provides present day solutions to the legal problem being researched.
1.2.2. It gives information about what other scholars have written on the subject.
1.2.3. It indicates whether anyone has written on the subject yet.
1.2.4 It indicates whether the concern being investigated has been absolutely explored and has for this reason turn out to be saturated.
1.2.5. It suggests whether there is a hole in the handy literature that nevertheless wants to be explored.
1.2.6. It shows whether or not there is a need to habits similarly learn about of the concern.”

1.2. The ethical issues considered in conducting the research.

1.3.1. “Does the research conform to the principle of informed consent?

Informed consent is a simple moral philosophy of scientific research on human participants. Generally, research that involves human individuals ought to constantly be carried out with the quintessential informed consent. If the research includes minors, humans underneath the age of 21 years, prior consent from parents or legal guardians should be obtained.”

1.3.2. “Does the research cause direct harm to research subjects?

One of the frequent ethical challenges is to have the capability to weigh the plausible advantages of doing research in opposition to the opportunity of damage to the people being studied (participants). However, the cardinal rule is that contributors must be blanketed from any practicable discomfort or emotional distress emanating from the research project. Thus, it is your responsibility as a researcher to inform the participants of the generic cause of the study. Furthermore, you must point out to the individuals their function in your research undertaking.”

1.3.3. “Does the research promote anonymity?

Anonymity addresses many achievable moral difficulties. Firstly, it relates to the obligation to make certain that it is not possible to discover the participants in a research project. This is usually performed by using keeping apart the identification of the individuals from their responses. Secondly, anonymity can be related with privacy and confidentiality. On the one hand, it is may additionally be indispensable to enable the participants the right to figure out on how, where and to what extent their “attitudes, beliefs and behaviour will be revealed”. On the other hand, statistics can also have names or codes connected to it, but the researcher will have to keep the names or codes secret from the public.”

1.3.4. “Does the research deal with the manipulation of information?

It is your responsibility as a researcher to make sure that the participants participate in your research voluntarily. Factors such as coercing, undue affect or deceiving the participants point out the absence of or negate voluntary participation. This capacity that members commonly have the right to agree or refuse to take part in your research. Accordingly, you have to usually recognize this right.”

1.3.5. “Does the research potentially tamper with the research field for other researchers?

It is unethical for the researcher to tamper with other researcher work especially of the same fields that he/she is also working on. It will amount to disciplinary steps to be taken.

1.4. The social justice issues that are raised in the scenario.

There was once a protest recently in the neighbourhood of Mamelodi, specifically the team named “the worried parents”. Moreover, the concerned mother and father as they had been indignant with the view in which the court docket offers with the criminal and their conviction. However, the group raised issues that relate to crimes such as the following:
1.4.1. to toddler abuse.
1.4.2. child pornography.
1.4.3. statutory rape.

Question 2

About Plagiarism and examples

“The time period “plagiarism” is debated vastly in academia. What we are seeking to do right here is to show you some of the ordinary definitions of this term. The Oxford English Dictionary defines plagiarism as the “action or exercise of plagiarising; the wrongful appropriations or purloining, and ebook as one’s own, of the ideas, or expression of the ideas … of another”. Furthermore, it is (fraud that occurs when a researcher steals the thoughts or writings of another or makes use of them except citing the source).”

2.1. “It arises in conditions the place a researcher fails or omits to indicate clearly, for instance with quotation marks or indent and special font, phrases or passages taken verbatim, that is, word for word, from a posted or unpublished text, except crediting the authentic textual content and author.

2.2. It takes place in cases where a statute, case law, book, article, or digital text is paraphrased except acknowledging the supply or sources and the creator thereof.

2.3. It arises in instances where greater than a full-size section of or the entire statute, case law, book, article, or digital textual content is used.”

Question 3
S v Makwanyane and Another (CCT3/94) 1995 ZACC 3,

3.1. The facts of the case.

In Kindler’s case, in which the complaint was once delivered at the same time as that in the Ng’s case, but the decision was once given earlier, it used to be held that the approach of execution which was once by using deadly injection used to be not a merciless technique of execution and that the extradition did not in the circumstances represent a breach of Canada’s responsibilities beneath.

In Soering’s case before the European Court of Human Rights, judge de Meyer, in a concurring opinion, stated that capital punishment is “not constant with the present nation of European civilization” and for that cause alone, extradition to the United States would violate the fugitive’s right to life.

Gregg v. 428 U. discusses the relevance of foreign case regulation in the context of the facts of that case. JJ. at 418 (Powell. 101 (1958). and demonstrates the use that can be made of such authorities in suitable circumstances. 356 U. supra note 6.

See S v Zuma (unreported judgment of the Constitutional Court, 5 April 1995) para 15 in which Kentridge AJ referred to the judgment of Dickson J in R v Big M Drug Mart Ltd (1985) 18 DLR (4th) 321 at 395–6 with approval.

3.2. The legal question.

It follows that disparity between the prison orders in precise parts of the country, … need to impair “as little as possible” the proper or freedom in question: R v Big M Drug Mart Ltd. at p. 352.

Since the judgment in R v Oakes. would be applicable to the query whether the death sentence impairs the proper as little as possible. the measures adopted want to be cautiously designed to achieve the goal in question. at p. are elements that would have to be taken into account in the software program of the first factor of this test.

This question is at least partly answered by the usage of part 35(1) of the charter which enjoins this court docket in deciphering the rights contained in the Constitution to ‘promote the values which underlie an open and democratic society primarily based on freedom and equality ‘.

3.3. The decision of the court.

In S v Zuma and Two Others, 6 this Court dealt with the method to be adopted in the interpretation of the fundamental rights enshrined in Chapter Three of the Constitution. It gave its approval to an method which, at the same time as paying due regard to the language that has been used, is “generous” and “purposive” and gives expression to the ..

As Kentridge AJ described in the first judgment of this courtroom (S v Zuma unreported judgment of this court, 5 April 1995), many of the rights entrenched in part 25 of the constitution concerning criminal justice are longstanding standards of our law, although eroded with the aid of statute and judicial decision. In interpreting the rights contained in

The Judgement of the Tanzanian Court of Appeal 114 There is aid for phase of the Attorney General’s argument in the judgment of the Tanzanian Court of Appeal in Mbushuu and Another v The Republic. and it additionally meets the want for retribution which is demanded via society as a response to the excessive stage of crime.

The High Court used to be emphatic that it is the asking for state’s obligation to supply an assurance in opposition to the loss of life penalty if it seeks to have human beings accused of capital offenses brought before its courts – as this is demanded through our Constitution and global regulation.

3.4. The importance of the case in relation to the notion of Ubuntu.

“In this sense, ubuntu made its debut in the jurisprudence of the Constitutional Court in S v Makwanyane. Here the word was given its first full exposition by using the courts. Mokgoro J held that:

Metaphorically, ubuntu expresses itself in umuntu ngumuntu ngabantu, describing the importance of team team spirit on survival issues so central to the survival of communities. While it envelops the key values of group solidarity, compassion, respect, human dignity, conformity to primary norms and collective unity, in its integral feel it denotes humanity and morality. Its spirit emphasises respect for human dignity, marking a shift from disagreement to conciliation.”

3.5. The link of transformative constitutionalism with this case.

“The contemporary Deputy Chief Justice has said in this regard: “the meaning of transformation in juridical terms is as quite contested as it is difficult to formulate”. It is possibly in keeping with the spirit of transformation that there is no single steady grasp of transformative constitutionalism. He recommends the following definition:

a historic bridge between the past of a deeply divided society characterised by means of strife, conflict, untold struggling and injustice, and a future situated on the cognizance of human rights, democracy, and peaceful co-existence and development opportunities for all South Africans, irrespective of colour, race, class, faith or sex.”

“According to Langa J, this is an awesome goal for a Constitution: to heal the wounds of the previous and guide us to a higher future. For me, this is the core notion of transformative constitutionalism: that we need to change.”.”

1.1. Kind of Research Methodology used?

Empirical research “is additionally referred to as quantitative research. It refers to a process in terms of which data is collected and analysed. For the sake of completeness, the term “data” is usually used in scientific research for numeric or verbal information that is collected at some point of the research process. Thus, data assist in making sure that a particular process or methodology that is quality proper to investigate the subject matter is followed.”

Qualitative research “is a form of research in which researchers make an analysis of what they see, hear and understand” . “It is aimed at collecting information about a subject matter that investigates something about human conduct that cannot be measured, such as perception, opinions, experiences, and so forth. In general, qualitative research is characterised by means of participatory research, where a researcher performs an active role in the collection, analysis, and interpretation of data.”

However, “quantitative research has to do with collecting information that can be measured and explained in statistical format, for example, the range of cases referred to the sexual offences court, or young people diverted. It is more of a structured form of research due to the fact the whole thing that forms part of the research method (objectives, design, sample and measuring instruments) is programmed” .

1.2. The reason for using such kind of research methodology.

“Generally, any form of research is important when one is searching for an answer to a legal problem. In this context, document based-research is important because of the following:

1.2.1. It provides present day solutions to the legal problem being researched.
1.2.2. It gives information about what other scholars have written on the subject.
1.2.3. It indicates whether anyone has written on the subject yet.
1.2.4 It indicates whether the concern being investigated has been absolutely explored and has for this reason turn out to be saturated.
1.2.5. It suggests whether there is a hole in the handy literature that nevertheless wants to be explored.
1.2.6. It shows whether or not there is a need to habits similarly learn about of the concern.”

1.2. The ethical issues considered in conducting the research.

1.3.1. “Does the research conform to the principle of informed consent?

Informed consent is a simple moral philosophy of scientific research on human participants. Generally, research that involves human individuals ought to constantly be carried out with the quintessential informed consent. If the research includes minors, humans underneath the age of 21 years, prior consent from parents or legal guardians should be obtained.”

1.3.2. “Does the research cause direct harm to research subjects?

One of the frequent ethical challenges is to have the capability to weigh the plausible advantages of doing research in opposition to the opportunity of damage to the people being studied (participants). However, the cardinal rule is that contributors must be blanketed from any practicable discomfort or emotional distress emanating from the research project. Thus, it is your responsibility as a researcher to inform the participants of the generic cause of the study. Furthermore, you must point out to the individuals their function in your research undertaking.”

1.3.3. “Does the research promote anonymity?

Anonymity addresses many achievable moral difficulties. Firstly, it relates to the obligation to make certain that it is not possible to discover the participants in a research project. This is usually performed by using keeping apart the identification of the individuals from their responses. Secondly, anonymity can be related with privacy and confidentiality. On the one hand, it is may additionally be indispensable to enable the participants the right to figure out on how, where and to what extent their “attitudes, beliefs and behaviour will be revealed”. On the other hand, statistics can also have names or codes connected to it, but the researcher will have to keep the names or codes secret from the public.”

1.3.4. “Does the research deal with the manipulation of information?

It is your responsibility as a researcher to make sure that the participants participate in your research voluntarily. Factors such as coercing, undue affect or deceiving the participants point out the absence of or negate voluntary participation. This capacity that members commonly have the right to agree or refuse to take part in your research. Accordingly, you have to usually recognize this right.”

1.3.5. “Does the research potentially tamper with the research field for other researchers?

It is unethical for the researcher to tamper with other researcher work especially of the same fields that he/she is also working on. It will amount to disciplinary steps to be taken.

1.4. The social justice issues that are raised in the scenario.

There was once a protest recently in the neighbourhood of Mamelodi, specifically the team named “the worried parents”. Moreover, the concerned mother and father as they had been indignant with the view in which the court docket offers with the criminal and their conviction. However, the group raised issues that relate to crimes such as the following:
1.4.1. to toddler abuse.
1.4.2. child pornography.
1.4.3. statutory rape.

Question 2

About Plagiarism and examples

“The time period “plagiarism” is debated vastly in academia. What we are seeking to do right here is to show you some of the ordinary definitions of this term. The Oxford English Dictionary defines plagiarism as the “action or exercise of plagiarising; the wrongful appropriations or purloining, and ebook as one’s own, of the ideas, or expression of the ideas … of another”. Furthermore, it is (fraud that occurs when a researcher steals the thoughts or writings of another or makes use of them except citing the source).”

2.1. “It arises in conditions the place a researcher fails or omits to indicate clearly, for instance with quotation marks or indent and special font, phrases or passages taken verbatim, that is, word for word, from a posted or unpublished text, except crediting the authentic textual content and author.

2.2. It takes place in cases where a statute, case law, book, article, or digital text is paraphrased except acknowledging the supply or sources and the creator thereof.

2.3. It arises in instances where greater than a full-size section of or the entire statute, case law, book, article, or digital textual content is used.”

Question 3
S v Makwanyane and Another (CCT3/94) 1995 ZACC 3,

3.1. The facts of the case.

In Kindler’s case, in which the complaint was once delivered at the same time as that in the Ng’s case, but the decision was once given earlier, it used to be held that the approach of execution which was once by using deadly injection used to be not a merciless technique of execution and that the extradition did not in the circumstances represent a breach of Canada’s responsibilities beneath.

In Soering’s case before the European Court of Human Rights, judge de Meyer, in a concurring opinion, stated that capital punishment is “not constant with the present nation of European civilization” and for that cause alone, extradition to the United States would violate the fugitive’s right to life.

Gregg v. 428 U. discusses the relevance of foreign case regulation in the context of the facts of that case. JJ. at 418 (Powell. 101 (1958). and demonstrates the use that can be made of such authorities in suitable circumstances. 356 U. supra note 6.

See S v Zuma (unreported judgment of the Constitutional Court, 5 April 1995) para 15 in which Kentridge AJ referred to the judgment of Dickson J in R v Big M Drug Mart Ltd (1985) 18 DLR (4th) 321 at 395–6 with approval.

3.2. The legal question.

It follows that disparity between the prison orders in precise parts of the country, … need to impair “as little as possible” the proper or freedom in question: R v Big M Drug Mart Ltd. at p. 352.

Since the judgment in R v Oakes. would be applicable to the query whether the death sentence impairs the proper as little as possible. the measures adopted want to be cautiously designed to achieve the goal in question. at p. are elements that would have to be taken into account in the software program of the first factor of this test.

This question is at least partly answered by the usage of part 35(1) of the charter which enjoins this court docket in deciphering the rights contained in the Constitution to ‘promote the values which underlie an open and democratic society primarily based on freedom and equality ‘.

3.3. The decision of the court.

In S v Zuma and Two Others, 6 this Court dealt with the method to be adopted in the interpretation of the fundamental rights enshrined in Chapter Three of the Constitution. It gave its approval to an method which, at the same time as paying due regard to the language that has been used, is “generous” and “purposive” and gives expression to the ..

As Kentridge AJ described in the first judgment of this courtroom (S v Zuma unreported judgment of this court, 5 April 1995), many of the rights entrenched in part 25 of the constitution concerning criminal justice are longstanding standards of our law, although eroded with the aid of statute and judicial decision. In interpreting the rights contained in

The Judgement of the Tanzanian Court of Appeal 114 There is aid for phase of the Attorney General’s argument in the judgment of the Tanzanian Court of Appeal in Mbushuu and Another v The Republic. and it additionally meets the want for retribution which is demanded via society as a response to the excessive stage of crime.

The High Court used to be emphatic that it is the asking for state’s obligation to supply an assurance in opposition to the loss of life penalty if it seeks to have human beings accused of capital offenses brought before its courts – as this is demanded through our Constitution and global regulation.

3.4. The importance of the case in relation to the notion of Ubuntu.

“In this sense, ubuntu made its debut in the jurisprudence of the Constitutional Court in S v Makwanyane. Here the word was given its first full exposition by using the courts. Mokgoro J held that:

Metaphorically, ubuntu expresses itself in umuntu ngumuntu ngabantu, describing the importance of team team spirit on survival issues so central to the survival of communities. While it envelops the key values of group solidarity, compassion, respect, human dignity, conformity to primary norms and collective unity, in its integral feel it denotes humanity and morality. Its spirit emphasises respect for human dignity, marking a shift from disagreement to conciliation.”

3.5. The link of transformative constitutionalism with this case.

“The contemporary Deputy Chief Justice has said in this regard: “the meaning of transformation in juridical terms is as quite contested as it is difficult to formulate”. It is possibly in keeping with the spirit of transformation that there is no single steady grasp of transformative constitutionalism. He recommends the following definition:

a historic bridge between the past of a deeply divided society characterised by means of strife, conflict, untold struggling and injustice, and a future situated on the cognizance of human rights, democracy, and peaceful co-existence and development opportunities for all South Africans, irrespective of colour, race, class, faith or sex.”

“According to Langa J, this is an awesome goal for a Constitution: to heal the wounds of the previous and guide us to a higher future. For me, this is the core notion of transformative constitutionalism: that we need to change.”.”

1. A) Hazel will need to forecast the weather so she can calculate the estimated time spent on each neighbors’ lawn. She also need to do demand and sales forecasting. By doing this, she can evaluate her current sales, growth of the business and also identify the number of part-time workers to be hired.
1. B) The inventory items that Hazel will have is chemicals and fertilizers, lawn mowers, scissors, fuels for the lawn mowers.
Hazel need to set the best reorder quantity to ensure her business runs without disruption and also minimize cost.
1. C) Hazel needs to do scheduling for the worker’s timetable including the workload and who is assigned on specific time, lawn mower maintenance, and the travel time between jobs. Bad weather, failure of equipment, absence of part time worker will disrupt her schedule.
1. D) Quality assurance is very important for Hazel’s business. Customers will want to have their lawns to be taken care of properly. Hazel need to make sure that her business delivers their service as promised. Moreover, as Hazel’s business is fairly new, she will want to attract more customers to grow her business further. Therefore, by maintaining good quality assurance, her reputation and service quality will increase and leading to loyal customers, also attract more potential customer.
1. E) She will need to do regular maintenance for the lawn mowers’ engine, and regular checks for the sharpness of the scissors and blades used. Maintenance on service quality also needs to be done to ensure consistent service being delivered.

2. After the service, the customers will give feedback on the cutting and cleaning of their lawn and also the duration for the service to be completed. They also judge the neatness and also the length of grass, which cannot be too long or too short. Moreover, Hazel’s treatment towards her customer will also be, directly or indirectly, be judged for the service quality.

3. A) Working in a company means she will have fixed income every month. But the downside is the time taken to look for a job may be long. If hazel is working for herself, her can working schedule will be more flexible. This means she can reschedule her working time whenever. But the income generated from running her own business is not fixed.
3. B) Expanding her business means she will generate more profit. But to expand her business, she will need to invest in more capital, leading to higher expenses. As a result, Hazel might need to charge higher to her customer. Customers will be unhappy by the rise in price and will seek other competitor instead.

3. C) By launching a website, Hazel will be able to reach wider customer. Even customer from different neighborhood can use Hazel’s service. This will lead in higher sales and profitability. However, there will be cost incurred in launching a website. There will be need to pay for the web design and other cost related to the website launching.

1. A) Hazel will need to forecast the weather so she can calculate the estimated time spent on each neighbors’ lawn. She also need to do demand and sales forecasting. By doing this, she can evaluate her current sales, growth of the business and also identify the number of part-time workers to be hired.
1. B) The inventory items that Hazel will have is chemicals and fertilizers, lawn mowers, scissors, fuels for the lawn mowers.
Hazel need to set the best reorder quantity to ensure her business runs without disruption and also minimize cost.
1. C) Hazel needs to do scheduling for the worker’s timetable including the workload and who is assigned on specific time, lawn mower maintenance, and the travel time between jobs. Bad weather, failure of equipment, absence of part time worker will disrupt her schedule.
1. D) Quality assurance is very important for Hazel’s business. Customers will want to have their lawns to be taken care of properly. Hazel need to make sure that her business delivers their service as promised. Moreover, as Hazel’s business is fairly new, she will want to attract more customers to grow her business further. Therefore, by maintaining good quality assurance, her reputation and service quality will increase and leading to loyal customers, also attract more potential customer.
1. E) She will need to do regular maintenance for the lawn mowers’ engine, and regular checks for the sharpness of the scissors and blades used. Maintenance on service quality also needs to be done to ensure consistent service being delivered.

2. After the service, the customers will give feedback on the cutting and cleaning of their lawn and also the duration for the service to be completed. They also judge the neatness and also the length of grass, which cannot be too long or too short. Moreover, Hazel’s treatment towards her customer will also be, directly or indirectly, be judged for the service quality.

3. A) Working in a company means she will have fixed income every month. But the downside is the time taken to look for a job may be long. If hazel is working for herself, her can working schedule will be more flexible. This means she can reschedule her working time whenever. But the income generated from running her own business is not fixed.
3. B) Expanding her business means she will generate more profit. But to expand her business, she will need to invest in more capital, leading to higher expenses. As a result, Hazel might need to charge higher to her customer. Customers will be unhappy by the rise in price and will seek other competitor instead.

3. C) By launching a website, Hazel will be able to reach wider customer. Even customer from different neighborhood can use Hazel’s service. This will lead in higher sales and profitability. However, there will be cost incurred in launching a website. There will be need to pay for the web design and other cost related to the website launching.

1. Introduction
Namibia is a net importer of goods and sometimes critical services and as such has allowed the competitive market forces within the transport sector as a whole, to be the ferries of goods from other countries. Namibia is also providing a vital transshipment service to landlocked countries, like Botswana, Zimbabwe and Zambia. There are more than 30 road transportation companies in the country who are competition for services and contracts to transport goods from Namibia and/or to other countries from the ports of Walvis Bay and Lüderitz.

2. Background
Historically, before the independence of Namibia (South West Africa) was under South African administration and at that time the communication networks of the country were determined by South Africa. The wars of independence were not encouraging the development of local companies and therefore most transportation organizations were from South Africa in the main.
This was also a time when the Railways, Airways and Road Haulage were under the auspices of the then South African Railway and Habours Company now aptly renamed Transnet in the country and totally segregated from the conglomerate it was then.
The transformative years can be described as those years in the 1985 – 1995 for both Namibia and South Africa in the sense that these were not just the years of political transformation for these countries, but also a time for true economic liberalization and the opening up of market participation by the private sector.
Legislations relaxation was by and large the order of the day and this consequently allowed for true competition to pervade the transportation market. On top of it all, the State could no longer sustain loss making operations as it was fighting the effects of sanctions and internal social and labour unrests within its markets. It must be noted at this juncture that the then South African government utilized public utilities as a safety net for poor and uneducated white community in an attempt to unrealistically sustain apartheid and white domination within the two countries. Government Tenders were by and large also allocated to these communities for obvious reasons.

3. Critical evaluation of current strategy for an acceptable customer service quality
The prevailing market conditions remained in that the country needed to import goods from South Africa and that those goods needed to reach Namibia faster than ever before. The virtual collapse of the railways system allowed for ever more increases in road haulage companies in the country.
The market is ever expanding with novices trying to make inroads into the sector by operating on the niche markets. But the dichotomy of the market is that the more work (in terms of contracted work) becomes available the more casualties were are observing. It is therefore at this point that the author will delve into the question to critically evaluate current business strategy for maintaining market position and competitive advantage of our selected organization.
I had mentioned in my introduction in earlier paragraphs that one can loosely segment the transportation market in Namibia into big, medium small and specialist players. Historically we have seen the reason for constraints placed on the sector and with the removal of those constraints we are able to see to the benefits that accrued to large companies; My essay will address these factors in the following paragraphs, but also explain the need why some to remain in a particular segment and to compete within that segment of their market.
Big is better:
I spoke to the owners of several of the haulage companies and they all have diverse views of the market and generally detest each other although most of them are friends to each other. These are some of the big companies by size.
(a) FP Du Toit: This company was formed in the 1980’s and created a standard of being the best in all forms of transportations, be it furniture, frozen goods and or machinery and equipment, they were a bona fide South west African company which transitioned well into the new independent Namibia and had a strategic advantage in the sector. This company at its peak had a fleet of 300 trucks and was able to deliver locally in the country with smaller trucks.

(b) Wesbank Transport: Remains as one of the largest transport companies in Namibia to date and has been for more than 30 years. Their merger with former Etosha Transport further enhanced their operations, but also reduced competition in the market by taking out an old rival – Etosha Transport. Wesbank specialized in all goods except frozen goods and perishable food stuffs.

(c) Absolute Logistics: Recently entered the market in 2003 and showed exceptional growth and market presence and dominance. This company started with 2 trucks but has a fleet of more than 60 trucks and trailers. Today it carriers a significant advantage both in terms of operational effectiveness and is poised to be the next market dominant company.

It is the latter company I want to evaluate and share its experience with the reader, but would also juxtapose it against what is happening to smaller and specialized operators in the market.
I asked Holi of Absolute logistics what were the factors that helped me grow so fast? This is what he had to say “Max, the transport business is lucrative and addictive; lucrative in the sense that everybody needs something from somewhere and one has to be at the right place to make sure one can clinch the deal for at the right price. Our growth has been rapid due to small and incremental successes were able to show during the early days of the business.
The business network partners we have built up over the years was both strategic and deliberate for our own learning and success. The important thing about the business is to ensure highest quality of reliability and competence. The customer must not wait for nonsense but must have the assurance that we will deliver on time. I have made sure I have a team of good administrators, drivers, mechanics and even clearing agents. Our in-house clearing agents, both in South Africa and Namibia understand our business model and can therefore operate efficiently and effectively. We as a result can price our service optimally knowing we don’t have external dependencies. Importantly to all this, I’ve come to realize is the size of the business, bigger is better. The business is addictive in the sense that one wants to increase doing the best every time you get a new client. ”
Customers is the most valuable stakeholder in any organization and must be treated with highest priority. Trucking companies in Namibia is a lot and competition is very high hence customer can easily move from one transporter to another one if the service delivery is not satisfactory. Constantly maintaining customer satisfaction is key to the organization and must not be neglected for a minute. It is imperative to impress your customer first and keep open communication and build and retained the good relationship.
4. Suggest plans to implement to improve service quality in above ID areas
My observation with a smaller but specialist market player revealed some obvious concerns. The matter being still a legal, I opt to call this company U Turn Transport to conceal its real name. U turn is a black owned company that applied for a loan at the Development Bank Namibia and with only one prospective contract in place. It was granted the loan to purchase 3 trucks and trailers for the transportation of processed uranium from a mining site to the Harbour for export. But soon after the loan was approved, the mining company which had awarded U Turn the contract was forced to shelve its mining operations due to international commodity price fluctuations but more directly as a result of the effects of the Tsunami that hit japan with the consequent melt down of their nuclear reactor. It was therefore no more feasible to mine Uranium as price had fallen. The resultant effect to the U Turn company was dramatic; Management failed to secure new contracts and/or diversify operations to other non-mining sectors; their crisis continued to grow in that the bank wanted its money back. The trucks were idle for more than six months and the bank eventually foreclosed on the loan, repossessed the trucks and sold them at auction.